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Following the instructions, I added the Color to the Developer container. The quantity was enough for 3-4 usages. It didn't irritate my skin. However, I stopped using it, and I can't recommend it. The first time it covered 80% of the grey beard, which was acceptable. After that, the color got very weak, despite that the container was properly closed and saved. It covered only 20%, so I switched back to the old color brand :( Not what I expected.
Hi Jovi: Please note that our hair color is meant to be used in one application. After you open the bottles, it must be all used within 24-48 hours as the product can go bad. Please check your emails, we have got back to you.
I can't see any difference at all after the shower. Let us see what happened tomorrow morning but I don't think it made any difference to my hair color.
Hi Ramin! We are so sorry to hear that you haven't seen any difference. Please check your emails, we have contacted you to help you further.
For me it’s seems like is nothing work after a week I got delivered due was two working days.
Hi Mishra! We are sorry for the delay with your order, we will look into this for you and we will get back to you as soon as possible. Please check your emails.
They shipped an unauthorized order and then offer a refund if I paid shipping for the return. I can’t do business with a company that treats their customers like this. Very disappointed with customer services. I am going back to Simpler hair products because they know how to treat their customers and it’s a decent product.
Danny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
The product tooks forver to arrive, not only that the customer support is not good. Ans the product has to be completely disposed after one tiny use for one area
Hi Eduardo: We apologize for the shipping time. Please check your emails, we have just got back to you.
Hi Deep! We are so sorry to hear that. Please check your emails, we have contacted you to help you further.
Colorsmith provided terrible customer service The delivery service is to unreliable , my first order I paid extra for a speedier delivery but the delivery still took to long It’s impossible to track the delivery as the tracking information is unreliable which makes it impossible to know when to be home to take the delivery Trying to contact customer service is a terrible experience I never get responses to my messages There is no available direct phone number despite being told on my account page to call to cancel my order , we’re is the phone number ??? I will not be using colorsmith again and would Not recommend it to anyone
Hi Stephen! We are so sorry to hear that you haven't received your order, and it's been difficult to communicate with us. Please check your emails, we have contacted you to help you further.
I'm not an expert but I have the distinct impression all the complex details laid out for application are hoped to be camouflage for this very average, even below average product. In may case a good part of it had rinsed within a couple of days. i ended up re-applying m/touching up with some off-the-shelf touch-of-gray for men to cover that failing... the off-the-shelf color may be imperfect but in the end I am happier with the "wrong" brown than with gray. (Unit price for touch-of-gray is higher but it lasts longer & part of it can by re-used.
Kevin - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Not working on my hair 😞
Ifone - We are so sorry to hear that our color did not provide the results that you expected. We have reached out to you via email so that we can further discuss your hair color needs and see how we can adjust your formulation. We truly appreciate you giving us the chance to get it right.
Followed the step by step instructions.use within 3 minutes ,leave for 20 mins .washed of no difference
Hi Stephen! We are sorry to hear that your color washed off. Please check your emails, we've contacted you to help you further.
