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The product itself is brilliant. Applies easily, the colour is perfect, no skin irritation at all. But the lack of shipping options isn’t good. It’s been taking just over a month for me to receive an order. I would happily pay additional shipping for FedEx, UPS, etc., but that option isn’t available and customer service says there aren’t current plans to change that. If not for that, I’d score it a 6 out of 5, but if you’re ordering from outside the US, you may be seriously disappointed in the shipping time.
Hi Jay! Thanks for sharing your experience with us. We apologize for our shipping time to Australia. Unfortunately, our deliveries are taking longer than we wish. Please check your emails, we've just got back to you.
Hi Dennis! We are sorry to hear that you are still waiting on your order. Please check your emails, we've just contacted you.
Need to product changing as it didn't cover all the grey and, I seem to be alot darker in hair colour then what I choose
Hi Kada! We are sorry for the inconvenience with your coverage and color. Your colorist will review your formula and get back to you to help you further. Please check your emails.
I ordered light brown but you guys sent me dark brown, it’s dark black not even brown. I just discovered it after it was in my hair. Bad service!
Murilo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
This colour is absolutely useless No change at all 0
Hi Emdadul! We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further.
It is not a organic or free dish f chemical Color I have reaction same as other chemical based Color luckily I had allergic test before Applying My skin still burning after 3 days
Hi Kuldeep! We are so sorry to hear that you've experienced an allergy reaction. Please check your emails, we've just contacted you to help you further.
I called and spoke with a representative to cancel my reoccurring subscription and I’m still being charged. I have boxes and boxes of unused hair color…I don’t need anymore.
Chris - I'm so sorry you received another color you weren't expecting! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
I have black hair and have been sent dark blonde so I've purchased a product I can't use.
Kevin - Thank you for reaching out to us! We have personally reached out to you via email with next steps. Please keep an eye out for our message and we look forward to assisting you.
I have been using this for a couple of months now. Starting with the semi permanent which lasts about a week at most. Then I decided to go onto the permanent colour, which I would expect to last until I trim it, but that only lasts a couple of days before it turns yellow and then goes back to white. I would expect a permanent colour to remain a lot longer than that.
Hi Dominic! Thank you for reaching out. We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
While this product seems to work well, I’m still struggling in finding the correct matching color. Requested darkest brown but, results are more of a “chestnut” with reddish-blonde highlights. 😕
James - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
