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I'm not an expert but I have the distinct impression all the complex details laid out for application are hoped to be camouflage for this very average, even below average product. In may case a good part of it had rinsed within a couple of days. i ended up re-applying m/touching up with some off-the-shelf touch-of-gray for men to cover that failing... the off-the-shelf color may be imperfect but in the end I am happier with the "wrong" brown than with gray. (Unit price for touch-of-gray is higher but it lasts longer & part of it can by re-used.
Kevin - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Not working on my hair 😞
Ifone - We are so sorry to hear that our color did not provide the results that you expected. We have reached out to you via email so that we can further discuss your hair color needs and see how we can adjust your formulation. We truly appreciate you giving us the chance to get it right.
Followed the step by step instructions.use within 3 minutes ,leave for 20 mins .washed of no difference
Hi Stephen! We are sorry to hear that your color washed off. Please check your emails, we've contacted you to help you further.
I tried this product as soon as I applied it with in 2 minutes my skin got very irritated, turned red and almost blistered!!!
Stephen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
Color was too dark and didn’t look natural, I explained this and someone was supposed to contact me. This didn’t happen. Also, it takes a month to receive the Color in Australia.
Ronnie H. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Also, we truly appreciate your patience with our shipping time. Please keep your eyes out for an email from us shortly.
Poor, left it over 10mins but didn't colour or cover the greys. No response from support team
Moksud - We’re truly sorry that our color did not meet your expectations and that your experience was not all it should have been. Please, check your inbox, we have reached out to you via email to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Don’t know if this is a scammer but never received my order.
Ari - We're so sorry to hear that your order never arrived! We have reached out to you via email to remedy this issue. Please check your inbox for next steps.
Pro: Very less damage or no damage to hair compared to other hair colors I have used. Cons: Doesn't cover all gray hairs (which is the primary purpose)
Rakesh - We truly appreciate your feedback, and are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Do not send me anymore product. Cancel my account, not happy with product.
Larry - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Please check your inbox for more details!
This brand is randomly charging me for orders which I haven’t consented to. The orders are random and I cannot find the location to cancel them. It is outrageous and the product isn’t even good, tried it once and had a reaction yet they’ve charged me 4 times in under a month! Ridiculous pricing for such a horrible product and brand. I’m very frustrated and will be taking this up further !!
Hi Fraidon! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we've got back to you to help you further.
