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I didn't like it and 5 months ago I canceled the subscription and they keep sending me and charging for the subscription very bad support service and they are misleading
Octavio - We truly appreciate your feedback. There are a lot of options for you with Colorsmith. If you decide to place an order through a Colorsmith promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
I have not received my Order Yet.
Hi Rajab! We are so sorry to hear that you haven't received your order. Please check your email, we contacted you to help you further.
The product itself works however for a one-time use it's expensive. It also isn't using natural ingredients so the same issues with itching and blotching arises as with other chemical-based beard colours.
Hi Sahlan! We are sorry to hear that you experienced some discomfort after coloring. Please check your emails, we contacted you to help you further.
Following the instructions, I added the Color to the Developer container. The quantity was enough for 3-4 usages. It didn't irritate my skin. However, I stopped using it, and I can't recommend it. The first time it covered 80% of the grey beard, which was acceptable. After that, the color got very weak, despite that the container was properly closed and saved. It covered only 20%, so I switched back to the old color brand :( Not what I expected.
Hi Jovi: Please note that our hair color is meant to be used in one application. After you open the bottles, it must be all used within 24-48 hours as the product can go bad. Please check your emails, we have got back to you.
I can't see any difference at all after the shower. Let us see what happened tomorrow morning but I don't think it made any difference to my hair color.
Hi Ramin! We are so sorry to hear that you haven't seen any difference. Please check your emails, we have contacted you to help you further.
For me it’s seems like is nothing work after a week I got delivered due was two working days.
Hi Mishra! We are sorry for the delay with your order, we will look into this for you and we will get back to you as soon as possible. Please check your emails.
They shipped an unauthorized order and then offer a refund if I paid shipping for the return. I can’t do business with a company that treats their customers like this. Very disappointed with customer services. I am going back to Simpler hair products because they know how to treat their customers and it’s a decent product.
Danny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
The product tooks forver to arrive, not only that the customer support is not good. Ans the product has to be completely disposed after one tiny use for one area
Hi Eduardo: We apologize for the shipping time. Please check your emails, we have just got back to you.
Hi Deep! We are so sorry to hear that. Please check your emails, we have contacted you to help you further.
Colorsmith provided terrible customer service The delivery service is to unreliable , my first order I paid extra for a speedier delivery but the delivery still took to long It’s impossible to track the delivery as the tracking information is unreliable which makes it impossible to know when to be home to take the delivery Trying to contact customer service is a terrible experience I never get responses to my messages There is no available direct phone number despite being told on my account page to call to cancel my order , we’re is the phone number ??? I will not be using colorsmith again and would Not recommend it to anyone
Hi Stephen! We are so sorry to hear that you haven't received your order, and it's been difficult to communicate with us. Please check your emails, we have contacted you to help you further.
