Custom Hair Color Set Reviews
595 Client Reviews
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Disappointing
Maybe I misunderstood this product... I selected a color that I thought would work - ash brown. I also thought that it would leave my natural grey hair showing through for a salt & pepper look. What I got was a complete coloring with none of my actual grey hair showing. But the color was a weird grey/blue color throughout - very unnatural color for sure. I wound up trimming my beard very short to get rid of the color. Again, maybe I misunderstood what I was buying, but I followed the directions exactly.
Response From Our Experts
Sam- Thank you for reaching out to us here at ColorSmith! We are so sorry to hear our color did not meet your expectations. Our 100% Color Satisfacton Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Bad Color Match - Nice Coverage
On my 3rd order and the color is still too dark. The “color specialists” don’t do much at all to match your desired color.
Response From Our Experts
George - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
feel jerked around when trying to cancel
I was unhappy with the result of the color I received and thought I had successfully canceled my subscription. I continued to receive the product and be billed. I revisited my account to rectify the situation where I was continually redirected to another set of questions that would result in continuing to receive the product. I never got a definitive message that my account was closed. I hate this kind of slippery b*llsh*t and wouldn't do business with a company that thinks this is good business practice even if I was happy with the product or service.
Response From Our Experts
Paul - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Wrong colour each time!!!!
I used the last box you shipped to me and it was terrible!! I got embarrassed again with my family and coworkers..!!! You made it as a try and error regardless customer satisfaction!! To correct the mistakes of last times, you made it darker with 2% grey!!!!! This is the worst experience ever. Please share the email of the manager or the owner. Employee should care about Co reputation!!
Response From Our Experts
Fal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
To Be Totally Honest
To be totally honest I am not impressed with the product I received and used, with of course following all instructions, tips, and videos. I was expecting a semi salt and pepper look, however, I am still more grey. Along with that, and of course, after using the shampoo and conditioner after the color treatment, my beard and mustache feel like dry straw. I have had better results, at times, with Just For Men, but of course, that product fades in like 2 to 4 days after.
Response From Our Experts
Charles- We’re so sorry to hear that you were disappointed by the results of your color application. Our Colormsith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Did not get results
Color did not work on the Grey hair. Instead I had blotchy unnatural dark spots throughout my hair and beard. I had to shave everything off. I would like a refund. The product is horrible.
Response From Our Experts
Craig - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Response From Our Experts
John - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Ok product
The color is good quality, though my color was too light and made my hair a bit orange. For short hair and beards honestly foams are a better choice as touchups are necessary. It is definitely better than store boxed color just not the right fit for someone wanting frequent touchups.
Response From Our Experts
Wade- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Way too expensive.
I have been using the $3 hair color for years. I tried your product, which is 100 times more expensive $30, and I get the same results. If I leave it in for 30 min it burns my skin the same way and the color is about the same, and lasts as long. So, I've cancelled my subscription and going back to my $3 brand. Thanks
Response From Our Experts
Mark - We’re truly sorry that our pricing did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
This is still have problems
Mi have died my for the forth Tim with their product and it keep not taking the sent the last order for free but it still not taking I wonder how many time I am going to keep paying we need to fix this