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It gave me a severe allergic reaction despite my instructions were clear that I get allergic with normal hair dye. I wanted to try this because they mentioned it is allergy-free. Please cancel my future order.
Naveed - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
Color was too reddish after a couple of days and color faded in less than a week
Samuel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
I love the concept and these people try hard and are really responsive. And the pricing is good. That’s why I’ve tried it three times now. But the grey coverage is not strong and it fades too quickly, even though I shampoo just twice a week. Granted, I may be doing it wrong. Parting the hair and using the brush per the instructions is really difficult to do yourself. And every kit comes with all these things that get thrown away after one use, which is harmful to the environment. They were very good at getting the color I wanted on the first try. It is possible that some people’s hair may take the dye better than mine, for whatever reason.
Robert - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Wanted a natural light brown . However it looks black and everyone is now talking to my head probably wondering, what the hells he done !!!
Steve M. - Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
I love the product it’s great for reducing Gray and looks completely natural. The downsize is the cost to maintain it. I was purchasing every two weeks to keep it looking good. If not with shipping time it fades and looks bad. So I canceled my order it’s just not price efficient. Spending $70 a month is not feasible to me. If you wear your hair short you just don’t get any lasting effects beyond two weeks.
David - We’re happy to know that you enjoyed using your Colorsmith Color Case. We take our clients' feedback to heart and continue to improve our products and service each and every day. We hope to continue helping you find hair perfection!
Loran - Everything our clients’ say is truly valued and we look forward to hearing your feedback soon!
The customer service is exceptional. The original color was a lighter shade that matched my hair very well, however, it did not have good gray coverage. The colorist darkened the shade which provided better gray coverage, unfortunately, it was too dark for my hair.
Hi Louis, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Like the natural color, only problem is it fades within a week.
Jose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
I like that it doesn’t have chemical smell and easy to apply but unfortunately the color didn’t stay on my hair doesn’t matter how long I wait after applying the hair color, I tried 3 times before I discontinued with Colorsmith.
Cuong - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Nice packaging easy to use but don’t last long.
Luis - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
