Custom Hair Color Set Reviews
613 Client Reviews
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it did not cover enough of the grey
it did not cover enough of the grey, it does smell better than the store bought stuff.
Response From Our Experts
Felipe - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take your feedback seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Not my favorite
The product is a 1 time use product. It is very watery and takes 30 minutes to develop. Not a fan.
Response From Our Experts
Scott - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Never arrived
Looks legit but nothing ever was delivered - no tracking info - nada - maybe just another online scammer ?
Response From Our Experts
Peter - We truly apologize to hear about your experience. We have reached out to you via email to see what we can do about remedying this situation. We take our clients' feedback to heart and continue to improve our products and service each and every day. Keep an eye on your inbox for more details.
Too expensive
I got it for my beard and it comes in larger size. Being a short beard it means I need to colour it a couple of times a week given the growth and how the roots shows quickly which means that this product is simply way too expensive.
Response From Our Experts
Carlos - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
did not work ., hair still grey and took
did not work ., hair still grey on the sides and took 21 days delivery time. ridiculous
Response From Our Experts
Jason - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Not the right color
This is the second time that I ordered a color ( medium brown) with the company the first time was awesome, but this time the color it was darker than normal, so I didn't like that much
Response From Our Experts
Michel - We never like to hear that our customers are unhappy with their color, which is why we have a Color Satisfaction Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Too long a process to complete
I don't think this does anything different to what I purchase from Boots. It takes twice as long as doesn't cover the whole hair with grey area. It's also more expensive
Response From Our Experts
Joe N.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Doesn’t work on beards
I find the colour doesn’t work well on facial hair
Response From Our Experts
Mo - We’re so sorry to hear that you were disappointed by the results of your color application. Our Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
bad gray coverage
hello, my custom hair color was formulated again with me to take out the golden so I could have better gray coverage; however, unfortunately the grays were not covered at all. Would need to go back to a salon to get the grays covered.
Response From Our Experts
Ali - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
No use
Washes out after a few days, doesn’t cover grey anyway so pointless to continue with this stuff.
Response From Our Experts
Edward M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.