Custom Hair Color Set Reviews
595 Client Reviews
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wasn’t satisfied
it was too dark, I wanted more of a blend with the grey and black
Response From Our Experts
Hi Markus! Thank you for sharing your feedback with us. We are sorry to hear that the color was right for you. Please check your emails, your colorist has contacted you with the solution.
Waste of the money
Waste of the money
Response From Our Experts
Hi Hafiz! Thanks for sharing your feedback. We are sorry for any inconvenience with your hair color. Please check your emails for further assistance. Have a great day!
Not impressed.
Was really excited to try but after 3 tries, giving up on this. The color doesn’t last long. Less than a week and it’s back to normal. It doesn’t give a sufficient grey coverage. I could see very little difference after application. Third, it only comes in 1 size which probably is good for a long beard but for a trimmed beard it probably is 3 times more than needed. So paying for a product that you end up throwing 2/3rd away after use doesn’t make any economic sense. The customer service was prompt but did not really address this concern. I could have tried it for some more time had they given an option to buy smaller quantity.
Response From Our Experts
Harvinder - We’re sorry to hear that you were unhappy with the results of your custom color. All Colorsmith orders are backed by our Color Satisfaction Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
It didn’t cover my all grey hair
Disappointed
Response From Our Experts
Ajith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Colour fades
I'm very happy when I apply the colour but after about a week it fades and my hair has an orange tinge to it. I buy the anti yellowing shampoo and conditioner but it doesn't slow down the yellowing process.?
Response From Our Experts
Hi Rush! We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help her further.
Product mix was wrong
This months mix was 50% darker than my first month which made my hair colour look less natural. Also the mix gave my skin an allergic reaction of redness which the first month did not. Can you explain this to me? Greg
Response From Our Experts
Hi Greg! We are so sorry to hear about your personal experience with us. We are here for you, and we would love to make things up to you. Please check your emails, we've just contacted you to help you further.
feel head pain when i use. waste off money
feel head pain when i use. waste off money.there are not return option this is big froud with us.
Response From Our Experts
Hi Gurwinder! We are so sorry to hear about your personal experience. Please check your emails, we have just contacted you to assist you further.
Burned my skin
My skin has burned irritated and blistered within 2 hours of using this product highly disappointed and would never use again
Response From Our Experts
Hi Nigel! Thank you for contacting us. We are so sorry to hear that you've experienced an allergic reaction. Please check your emails, we've just contacted you to help you further.
Looks Great--For 10 Days.
Easy to use but horribly over priced for results that l last a little over a week before it's mostly washed out. I tried a few boxes and am not impressed at all. I won't be renewing. Especially at 31 dollars an order.
Response From Our Experts
Kenneth - We’re sorry to hear that you were unhappy with the results of your custom color. All Colorsmith orders are backed by our Colorsmith 100% Color Satisfaction Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Too Dark
This batch was darker, and too much change. Stark.
Response From Our Experts
Dave - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Satisfaction Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your dream shade.