Custom Hair Color Set Reviews
615 Client Reviews
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You just take the money and did not get the product
You deserve nothing. You took my money and I received nothing . You took £24.95 the 2 nd time and I did not agree that . In my account saying that there is a discount and I have to pay £19 . So, please refund me all my money for the first time and the 2nd time.
Response From Our Experts
Hi Puyu! We are sorry to hear that you haven't received your order yet. Please check your emails, we have contacted you to help you further.
Severe allegic reaction
Ordered the starter kit and told coloursmith that i had an reaction to JFM previously - on the any other information bit. Received the starter and applied it to beard for 10 mins - next morning face is oozing and swollen had to go hospital and now on antibiotics !
Response From Our Experts
Hi Sanj! We are sorry to hear about your reaction. Please check your emails, we've just contacted you to help you further.
Not what expected
Did not cover my gray as expected and color was not what I ordered.
Response From Our Experts
Guillermo - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Disaster
I ordered my second hair colour thinking that I was simply changing it from semi-permanent to permanet. To my surprise it's not! It's actually two shades lighter and somhow managed to make me look like...well like I coloured it with the wrong colour! I simply cannot go to the office like this and am not sure how to explain shaving my head at my age.
Response From Our Experts
We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
It’s not useful for me
Not a good product. I do not recommend this product
Response From Our Experts
Kapil - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
Horrible customer service
Horrible color and not enough product to properly apply!
Response From Our Experts
Edwin - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfation Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
To much waste for my goatie
On receipt product was well packed and everything you could ask for, my only criticism would be that there was too much waste for my small goatie, ended up throwing at least 50+ percent in the bin
Response From Our Experts
Hi John! Thanks for stopping by. We are sorry to hear that you had too much waste. Please check your emails, we've just got back to you to help you further.
Excellent product but not so good with international shipping
The product itself is brilliant. Applies easily, the colour is perfect, no skin irritation at all. But the lack of shipping options isn’t good. It’s been taking just over a month for me to receive an order. I would happily pay additional shipping for FedEx, UPS, etc., but that option isn’t available and customer service says there aren’t current plans to change that. If not for that, I’d score it a 6 out of 5, but if you’re ordering from outside the US, you may be seriously disappointed in the shipping time.
Response From Our Experts
Hi Jay! Thanks for sharing your experience with us. We apologize for our shipping time to Australia. Unfortunately, our deliveries are taking longer than we wish. Please check your emails, we've just got back to you.
Response From Our Experts
Hi Dennis! We are sorry to hear that you are still waiting on your order. Please check your emails, we've just contacted you.
change colour
Need to product changing as it didn't cover all the grey and, I seem to be alot darker in hair colour then what I choose
Response From Our Experts
Hi Kada! We are sorry for the inconvenience with your coverage and color. Your colorist will review your formula and get back to you to help you further. Please check your emails.