Custom Hair Color Set Reviews
615 Client Reviews
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Does not work on sensitive Skin
I tried this product as soon as I applied it with in 2 minutes my skin got very irritated, turned red and almost blistered!!!
Response From Our Experts
Stephen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
Average service
Color was too dark and didn’t look natural, I explained this and someone was supposed to contact me. This didn’t happen. Also, it takes a month to receive the Color in Australia.
Response From Our Experts
Ronnie H. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Also, we truly appreciate your patience with our shipping time. Please keep your eyes out for an email from us shortly.
Didn't colour
Poor, left it over 10mins but didn't colour or cover the greys. No response from support team
Response From Our Experts
Moksud - We’re truly sorry that our color did not meet your expectations and that your experience was not all it should have been. Please, check your inbox, we have reached out to you via email to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Never received my order
Don’t know if this is a scammer but never received my order.
Response From Our Experts
Ari - We're so sorry to hear that your order never arrived! We have reached out to you via email to remedy this issue. Please check your inbox for next steps.
Very less damage to hair but doesn't cover all gray hair
Pro: Very less damage or no damage to hair compared to other hair colors I have used. Cons: Doesn't cover all gray hairs (which is the primary purpose)
Response From Our Experts
Rakesh - We truly appreciate your feedback, and are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Do not like product
Do not send me anymore product. Cancel my account, not happy with product.
Response From Our Experts
Larry - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Please check your inbox for more details!
Didn’t agree to subscription
This brand is randomly charging me for orders which I haven’t consented to. The orders are random and I cannot find the location to cancel them. It is outrageous and the product isn’t even good, tried it once and had a reaction yet they’ve charged me 4 times in under a month! Ridiculous pricing for such a horrible product and brand. I’m very frustrated and will be taking this up further !!
Response From Our Experts
Hi Fraidon! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we've got back to you to help you further.
Not as good as the last time
It did not work as well - I am seeing grey at my hairline and in my beard...Previous time worked out better
Response From Our Experts
Thanks so much for reaching out! We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Not bad
Nice natural color but unfortunetly not covered properlythe grays hair and it is too expensive.
Response From Our Experts
Hi Zsolt! We are sorry to hear that your grey weren't fully covered. Please check your emails, we have contacted you to help you further.
Scam
I didn't agree to an auto shipment, I ordered a sample , simply a scam
Response From Our Experts
Terry - We truly apologize for any confusion. There are a lot of options for you with Colorsmith. If you decide to place an order through a Colorsmith promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.