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Custom Hair Color Set Reviews

3.0 out of 5 (1,017 ratings)

619 Client Reviews

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Posted by: Tariq A.
December 4, 2023

Totally useless didn’t work at all . Waste of time and money

Posted by: Tariq A.
December 4, 2023

Don’t not buy this product as doesn’t work at all.

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Posted by: Cecilia A.

Response From Our Experts

Posted by: Cecilia A.

Hi Tariq! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.

Posted by: AIRAF J.
December 4, 2023

hair color

Posted by: AIRAF J.
December 4, 2023

may be i choose wrong hair color . the product did not change my hair color to black

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Posted by: Sarah S.

Response From Our Experts

Posted by: Sarah S.

AIRAF - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.

Posted by: Husam A.
November 20, 2023

dårligt

Posted by: Husam A.
November 20, 2023

jeg kan ikke komme i kontakt med dem

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Posted by: Sangeeth R.

Response From Our Experts

Posted by: Sangeeth R.

Husam A. - Tak for din feedback. Et kig på din profil fortæller os, at du allerede har arbejdet sammen med en af ​​vores farveeksperter for at løse dit problem. Lad os venligst vide, hvis der er andet, vi kan gøre for dig. Vi er her for dig.

Posted by: Rubem D.
November 8, 2023

Not working! I want to cancel and the site doesn't give me the option

Posted by: Rubem D.
November 8, 2023

I want to cancel this crazy shipment that I didn't order. It was a ONE TIME purchase! Please Cancel my Order Definitely!

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Posted by: Elia M.

Response From Our Experts

Posted by: Elia M.

Rubem - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has reached out to you to resolve your concern. Please let us know if there is anything else we can do to help!

Posted by: Per L.
November 7, 2023

didnt work on my hair

Posted by: Per L.
November 7, 2023

didnt work

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Posted by: Sarah D.

Response From Our Experts

Posted by: Sarah D.

Per - We are so sorry to hear that you are not satisfied with your color, we’d be more than happy to adjust your formulation. Our team has emailed you to get this resolved right away. We truly appreciate your feedback and the opportunity for us to make it right!

Posted by: Gerald M.
October 18, 2023

My hair looked fake

Posted by: Gerald M.
October 18, 2023

I didnt like the results - when I reordered a different color it never arrived even though USPS said it was delivered. I'm moving on with my grey hair. STOP BILLING ME - I TURNED OFF THE PLAN AND I KEEP GETTING BILLED!

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Posted by: Ronan D.
October 9, 2023

Never arrived, no tracking working

Posted by: Ronan D.
October 9, 2023

Cancelled.

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Posted by: Cecilia A.

Response From Our Experts

Posted by: Cecilia A.

Hi Ronan! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.

Posted by: Sebastian T.
October 6, 2023

Why?

Posted by: Sebastian T.
October 6, 2023

Why ask for a review when ordered products haven’t been delivered. I asked the support why I couldn’t se my delivery on sent tracking number? Got the answer that I should wait a couple of days then I could track it. I still can’t track my order and haven’t received anything further from support and it’s been 3 weeks now for products that should’ve been delivered within 3-5 days. Satisfied.. nope

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Posted by: Cecilia A.

Response From Our Experts

Posted by: Cecilia A.

Hi Sebastian! We are so sorry to hear that you haven't received your order, and that you can't track it either. Please check your emails, we just got back to you to help you further.

Posted by: Daniel Z.
October 5, 2023

Not covering grey and red

Posted by: Daniel Z.
October 5, 2023

Not covering the grey hairs on the beard and the hair looks more red

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Posted by: Cecilia A.

Response From Our Experts

Posted by: Cecilia A.

Hi Daniel! We are sorry to hear that your color hasn't covered your greys, and it looks more red. Please check your emails, we just got back to you to help you further.

Posted by: Jason C.
September 27, 2023

I don't want it

Posted by: Jason C.
September 27, 2023

I have cancelled this plan but you still take money and send me a product that I don't use. Please cancel and delete all my information.

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Posted by: Cecilia A.

Response From Our Experts

Posted by: Cecilia A.

Hi Jason! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.

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