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UPDATE 2: I have received four shipments of hair color from Colorsmitth, and each time the shade has been different from the previous. While I do not hate the product, I find it challenging to predict the outcome of each application. However, I continue to use it because it fades nicely and blends with the natural color of my new hair growth, avoiding a harsh line of dyed hair and gray hair. Moreover, the application process is effortless, and the clean-up is quick. To reduce the noticeable color change, I apply the product before each haircut. UPDATE: After 2 days the color has faded to an odd dark green/ orange. I was able to tone the color with a purple toner for bleached hair but the color is still nowhere near the color I should have received. ORIGINAL REVEIW: Not sure how this happened but the color was way too dark. I should have had dark ash blond but my color was more Espresso!!! That IS NOT dark ash blond. Also, somehow the color, though too dark, still did not cover my gray. Currently I WOULD NOT recommend Colorsmith to anyone.
I cancelled my order and too expensive and very bad smell of the product
Hi Abey! We are so sorry to hear that your hair color hasn't met your expectations, and also to see you go. Please check your emails, we just got back to you to help you further.
Hi Ifran! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Horrible.
Hola, Diego: Sentimos que hayas tenido alguna dificultad online. Por favor, revisa tus emails, te acabamos de escribir.
Hi Manjinder! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Color did not cover my gray on my hair or Beard. Hopefully you all will give me credit
Ronald - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Did not color most of the grays. All gray hair visible in 1 week
Gopala - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right.
I didn't like mix is one time use and throw away solution. I have short hair, I would like to use mix for multiple times in a month. Each order cost me $30 which is expensive
Rajavenkata - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It did not really cover my gray hair
Emil - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Did not work, and months later still no reply from anyone when they said they will offer me a darker shade for free to see if it works
Hi Mark: We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
