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The color that came out was way off. I wanted a super blonde for the end of summer and got a dull, drab red instead.
David - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Really bad quality in good packaging I turned off my plan after receiving first order year back but they sent me again and again and took money from my card few times I spoke to them they said you have to change your card I stopped putting the money in that account just because of Color smith If I said I really don’t want as it’did not work at my hair so they should have been stopped. I just wasted my money
Hi Muhammad! We are so sorry to hear that your color hasn't met your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
I requested the color to be lightened from my first order, however when the next order was applied it was draker.
Jon - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
My color went BLACK not brown . SOLID not blended . After one week showing red/ amber tones ?? . Seeking professional color correction now .. very disturbing results.
Lochlan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
The color doesn’t last long. It takes time as well. I don’t like it
Hi Ishfaq! We are sorry to hear that your color doesn't last long. Please check your emails, we just got back to you to help you further.
My color washes out in a week. I am not happy due to the short color duration.
Thomas - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Satisfaction Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
After adjusting colour, to a lighter shade, it was still too dark , almost like black, I must say good coverage but I have to be honest, it did look artificial.
Hi David! We are sorry to hear that your color was still too dark. Please check your emails, we just got back to you to help you further.
Specially said twice to change my colour but still recieved the old one.
Burhan - We are truly sorry to hear that our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly, your colorist will reach out to you to make this right!
Coloring works quickly, easily and reliably. Especially the ash tone is well chosen. This is exactly what makes the difference to conventional mixtures that you get in the supermarket. I liked the extra toiletries. They have thought of everything to get started right away. From gloves to a really useful comb plus shampoo and a nice conditioner. I'm not sure if the color was actually custom made based on the photos I had sent in. The color mix was a bit too dark for my liking. You could tell right away that I had dyed my hair – which was definitely not what I had planned. However, after a few days and after having washed my hair several times, it got better. Now don't get me wrong. I'm just saying that the tint has gotten lighter. The result itself did not wear off quickly. After two weeks, however, my gray hair became clearly visible again and a touch-up was necessary. Since I am wearing a stubble beard, I color it at least twice a week. If I don’t it will look white immediately. And: Yes coloring it works without looking wrong. Just make sure to wash the product off after like 5 to 8 minutes. If you leave it on for too long, it will look like you painted your face indeed! So what I'm looking for is a coloring option that I can mix individually in smaller amounts at shorter intervals. I want to color my hair every two weeks and my beard as needed. However, this does not work with the Coloursmith product. I'm forced to mix all the ingredients at once and discard the remaining product. Using it to recolor my beard is not recommended. A real shame. Plus: I'm willing to pay for a great result, but it just seems to get too expensive.
Eric - Thank you for reaching out and for sharing your experience with us. We are sorry to hear that your color formulation came out darker than you were expecting. Your Color Satisfaction is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We also understand that our color seems expensive, but keep in mind that each shade is customised according to the customer's hair, needs and goals and, with the Plan, you can enjoy the 20% off, hair care products included! Keep an eye on your inbox for more details and, please, let us know if there is anything else we can do to help!
It’s really cause eczema’s and skin problem.
Hi A! We are sorry to hear about your skin issues. Please check your emails, we just got back to you to help you further.
