Custom Hair Color Set Reviews
595 Client Reviews
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Why?
Why ask for a review when ordered products haven’t been delivered. I asked the support why I couldn’t se my delivery on sent tracking number? Got the answer that I should wait a couple of days then I could track it. I still can’t track my order and haven’t received anything further from support and it’s been 3 weeks now for products that should’ve been delivered within 3-5 days. Satisfied.. nope
Response From Our Experts
Hi Sebastian! We are so sorry to hear that you haven't received your order, and that you can't track it either. Please check your emails, we just got back to you to help you further.
Not covering grey and red
Not covering the grey hairs on the beard and the hair looks more red
Response From Our Experts
Hi Daniel! We are sorry to hear that your color hasn't covered your greys, and it looks more red. Please check your emails, we just got back to you to help you further.
I don't want it
I have cancelled this plan but you still take money and send me a product that I don't use. Please cancel and delete all my information.
Response From Our Experts
Hi Jason! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
not the color i wanted at all
The color that came out was way off. I wanted a super blonde for the end of summer and got a dull, drab red instead.
Response From Our Experts
David - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Really bad
Really bad quality in good packaging I turned off my plan after receiving first order year back but they sent me again and again and took money from my card few times I spoke to them they said you have to change your card I stopped putting the money in that account just because of Color smith If I said I really don’t want as it’did not work at my hair so they should have been stopped. I just wasted my money
Response From Our Experts
Hi Muhammad! We are so sorry to hear that your color hasn't met your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
Color not properly adjusted
I requested the color to be lightened from my first order, however when the next order was applied it was draker.
Response From Our Experts
Jon - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Tragic results
My color went BLACK not brown . SOLID not blended . After one week showing red/ amber tones ?? . Seeking professional color correction now .. very disturbing results.
Response From Our Experts
Lochlan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Shit Color
The color doesn’t last long. It takes time as well. I don’t like it
Response From Our Experts
Hi Ishfaq! We are sorry to hear that your color doesn't last long. Please check your emails, we just got back to you to help you further.
My color doesn't last
My color washes out in a week. I am not happy due to the short color duration.
Response From Our Experts
Thomas - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Satisfaction Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Custom colour
After adjusting colour, to a lighter shade, it was still too dark , almost like black, I must say good coverage but I have to be honest, it did look artificial.
Response From Our Experts
Hi David! We are sorry to hear that your color was still too dark. Please check your emails, we just got back to you to help you further.