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Specially said twice to change my colour but still recieved the old one.
Burhan - We are truly sorry to hear that our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly, your colorist will reach out to you to make this right!
Coloring works quickly, easily and reliably. Especially the ash tone is well chosen. This is exactly what makes the difference to conventional mixtures that you get in the supermarket. I liked the extra toiletries. They have thought of everything to get started right away. From gloves to a really useful comb plus shampoo and a nice conditioner. I'm not sure if the color was actually custom made based on the photos I had sent in. The color mix was a bit too dark for my liking. You could tell right away that I had dyed my hair – which was definitely not what I had planned. However, after a few days and after having washed my hair several times, it got better. Now don't get me wrong. I'm just saying that the tint has gotten lighter. The result itself did not wear off quickly. After two weeks, however, my gray hair became clearly visible again and a touch-up was necessary. Since I am wearing a stubble beard, I color it at least twice a week. If I don’t it will look white immediately. And: Yes coloring it works without looking wrong. Just make sure to wash the product off after like 5 to 8 minutes. If you leave it on for too long, it will look like you painted your face indeed! So what I'm looking for is a coloring option that I can mix individually in smaller amounts at shorter intervals. I want to color my hair every two weeks and my beard as needed. However, this does not work with the Coloursmith product. I'm forced to mix all the ingredients at once and discard the remaining product. Using it to recolor my beard is not recommended. A real shame. Plus: I'm willing to pay for a great result, but it just seems to get too expensive.
Eric - Thank you for reaching out and for sharing your experience with us. We are sorry to hear that your color formulation came out darker than you were expecting. Your Color Satisfaction is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We also understand that our color seems expensive, but keep in mind that each shade is customised according to the customer's hair, needs and goals and, with the Plan, you can enjoy the 20% off, hair care products included! Keep an eye on your inbox for more details and, please, let us know if there is anything else we can do to help!
It’s really cause eczema’s and skin problem.
Hi A! We are sorry to hear about your skin issues. Please check your emails, we just got back to you to help you further.
I looked incredibly fake. I did not like the color at all and had to go have the color removed at a salon.
Christopher - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
We don't have it just right yet. It is to dark and it turns red after a week. Just before I colored his hair last week he looked into the mirror and said "I'm a red head". Not good. I talked to the colorist and she said next time they would use a 10 volume instead of a 15 volume. She was sending me something to counter act the red.
Linda - We’re sorry to hear that your hair color did not turn out as expected. Your order is fully backed by our Color Satisfaction Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Product is good, but again the same issue with other products in market. Colour stick on skin after colouring the hair even though applied the colour remover. Shipping is expensive and in my opinion hair colour products is also expensive compared to other in market.
Hi Kunal! We are so sorry to hear that the hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
Works well on hair but after 2 attempts to color my beard the stuff just doesn’t penetrate the hairs with color.
Ted - We’re so sorry to hear that you were disappointed by the results of your beard color application. Our Colorsmith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Never received anything!
Hi Bruno! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.
Not happy. I think I'm done with this.
Richard - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Allergic reaction thought it says no ppd still had an allergic reaction
Hi Gurmit! We are sorry to hear that you had an allergic reaction. Please check your emails, we just got back to you to help you further.
