Custom Hair Color Set Reviews
615 Client Reviews
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Don’t. Like it
Cancel my account
Response From Our Experts
Hi Santi! We are sorry to hear you didn't like your color. Please check your emails, we just got back to you.
Worst product ever
Didn’t cover any grey. Followed the steps mentioned in the package but didn’t work. Completely dissatisfied with the results.
Response From Our Experts
Hello Ashwin, We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! (:
cancel all orders stop charging me
stop cancel my membership
rubuish and very poor customer service
extremly poor quality of product and customer services
Response From Our Experts
Hi Jad! We are sorry to hear your color hasn't met your expectations, and we apologize for any inconvenience with our service. Please check your emails, we just got back to you to help you further.
Delivery incomplete poor service
I received the packaged where the activator was sealed but was pretty empty. I wrote to customer service on Friday. Tomorrow is Friday again and no answer.
Response From Our Experts
Hi Enrico! We are so sorry to hear your order was damaged. Please check your emails, we just got back to you to help you further.
Worst product ever
I feel deceived and scammed. First I was not looking for a continue delivery, I realized it when I saw the charge in my account. Second and main, I got more allergy than with any cheap product, so it doesn't work for me, because it doesn't work as it should
Response From Our Experts
Hi Christian! We are so sorry to hear you had an allergic reaction, and for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
Not as expected
Unfortunately too much color for short beard. The packaging is too big and the color always remains in the bottle. Coverage is okay but in the beard it doesn’t stay that long.
Response From Our Experts
AdGa - Thank you for your feedback! We are truly sorry to hear that you're disappointed by your experience. Here at Colorsmith we are always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
Waist of money
Did not cover any grey, and followed the instructions by the book. L'Oréal hair colour from boots is a way better option.
Response From Our Experts
Hi Nicolas! We are so sorry to hear the color didn't cover your greys. Please check your emails, we just got back to you to help you further.
Does not cover grey hair
I have used this twice now and both times it has not covered the 20 - 30% of grey hair I have on me beard. Really disappointed after following instructions and leaving it on for the correct time. I liked the fact that it hasn't got the dangerous chemicals in it but the product doesn't work! I would have quite happily posted a photo but there is no option for it.
Response From Our Experts
Hi Gareth! We are so sorry to hear the color hasn't covered your greys. Please check your email, we just got back to you to help you further.
Didn't hear?
The result is what matters TERIBLE. Just to place an order I had to call because I had red highlights, a known issue with the portal. Then i informed them of my hard to cover gray beard ... Use the product as "specifically mine" that left the greys grey by sending the standard package. To much efforts for substandard product and colorist that don't listen
Response From Our Experts
Ed - We’re so sorry to hear that you were disappointed by the results of your color application and by our customer service. Our Colorsmith 100% Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.