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I would give it minus 5 stars if I could. Ordered dark Blond, followed the directions to the letter my hair turned out an orangey dark dark brown and it looks ridiculous, utterly useless product, I've had far better results with just for men.
Hello Nicholas, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
I thought it was promising until my beach turned orange brown and I had to shave it to start over. Avoid product.
John - We are so sorry to hear your beard turned orange brown. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Hair color is not what I expected
Fadha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist.
Second bottle after trying a colour adjustment and again didn’t work , waste of time , doesn’t cover greys at all .. Won’t be reordering
Hi Alan! We are sorry to hear your color didn't work. Please check your emails, we just got back to you.
I stated when I purchased this item, the one in the shops just for men after over 10 years of using it now burns my face, I received my order and did the skin test on my chest area just below my neck, I had no reaction to it what so ever. Two days later I decided too apply the beard dye, after 10 minutes it was stinging and I decided to wash it off, I'm so glad I did and not leave it for the full 20 minutes, Within an hour I had clear bubbles of liquid appearing under my beard, over the night they started going red and turned to scabbs, The itching is uncomfortable, my Doctor said its chemical burns from the beard dye, which I already knew 🤦♂️ He said shave off your beard if it helps and use a moisturising cream 😭 I haven't shaved my beard, I've just sucked it up and pushed through the uncomfortable pain. On the mend now thankfully. It shouldn't have happened I clearly stated I've had a reaction before in my notes, as far as I'm concerned the formula is ment to be adjusted to prevent this from happening. All I can say is be very careful it's dangerous 😳
Hi Gary! We are truly sorry to hear you had an allergic reaction after using our hair dye. Please check your emails, we just got back to you to help you further.
Not worth the hassle
Sandeep - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
There is no “upcoming order” section in my account to turn off this subscription as you state in your instructions and there is no way to contact anyone. I hate this shit.
Lee B - Thank you for your feedback! Upon reviewing your account, we see that you have already turned off your Colour Plan. We will reach you to you via email for more details. Please let us know if there is anything else we can do to help!
Next day found my skin was burnt and weeping, not suitable for my skin. Didn't find grey coverage great ceither.
Hi Graeme! We are so sorry to hear you had some discomfort after using the color, and your greys weren't fully covered. Please check your emails, we just got back to you.
I like this product for its results but the fact you only get one use out of it is quite annoying.
Hi Edward! We apologize for the inconvenience with our color. Please check your emails, we just got back to you.
The shade was not my preference and there was an issue with staining on my skin around the scalp and beard area.
Hi Andrew! We are sorry for the inconvenience with your hair color. Please check your emails, we just got back to you to help you further.
