Custom Hair Color Set Reviews
595 Client Reviews
Sort by:
Waist of money
Did not cover any grey, and followed the instructions by the book. L'Oréal hair colour from boots is a way better option.
Response From Our Experts
Hi Nicolas! We are so sorry to hear the color didn't cover your greys. Please check your emails, we just got back to you to help you further.
Does not cover grey hair
I have used this twice now and both times it has not covered the 20 - 30% of grey hair I have on me beard. Really disappointed after following instructions and leaving it on for the correct time. I liked the fact that it hasn't got the dangerous chemicals in it but the product doesn't work! I would have quite happily posted a photo but there is no option for it.
Response From Our Experts
Hi Gareth! We are so sorry to hear the color hasn't covered your greys. Please check your email, we just got back to you to help you further.
Didn't hear?
The result is what matters TERIBLE. Just to place an order I had to call because I had red highlights, a known issue with the portal. Then i informed them of my hard to cover gray beard ... Use the product as "specifically mine" that left the greys grey by sending the standard package. To much efforts for substandard product and colorist that don't listen
Response From Our Experts
Ed - We’re so sorry to hear that you were disappointed by the results of your color application and by our customer service. Our Colorsmith 100% Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Not the best
Got this to cover grey and there is no change, grey is still visible and no change in hair tone
Response From Our Experts
Hi James! We are sorry to hear that your greys haven't been fully covered. Please check your emails, we just got back to you to help you further.
Fraud
They took money from me for three months and the product never arrived at my address. Fraud!
Response From Our Experts
Mile A. - We appreciate your feedback here at Colorsmith! We appreciate you for being so patient with us, and I am so sorry to hear your order has not arrived. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Turned Hair Orange
I cancelled / turned off my subscription but received an order from 1/8/2024 and was billed for it. The first kit I received was great the second turned my hair a bright orange, I had to go to a Salon to have my hair fixed. I followed the directions on the kit and noticed that the time on the second kit was longer. I reached out to the Color Smith team about 2 weeks ago, I haven't heard back from them. I purchased the grooming lotion; I really like the product.
Response From Our Experts
Mike - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Doesn't cover Anything on the beard
Big claims. Didn't cover a single grey on the beard. Hair very standard basic results. Certainly no better than other products. I am actually being kind, I don't think the coverage on the hair was good enough at all. I will give It one more try
Response From Our Experts
Hi Scott! We are sorry to hear that your colour hasn't covered your greys. Please check your emails, we just got back to you to help you further.
Unhappy
I ordered and received two deliveries two consecutive months in a row. The color was horrific, and it wasn't one but many colors in my hair. I spoke with a hair specialist who sent me a unique new color that was as bad or worse than the first two. For three months I have been walking around with my greys showing, and various colors in my hair. I do not recommend this company. Additoinally to date they are not crediting me for this inferior product in total.
Response From Our Experts
Gary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Not long lasting
It doesn’t last long maybe 2 weeks and can see greys again I’ll give it 1 more go if it’s the same will be going back to just for men
Response From Our Experts
Hi Nick! We are sorry to hear that your color isn't lasting long enough. Please check your emails, we just got back to you to help you further.
Worst product
This product burn and itched my face the entire nice when I applied this on my beard. I have had to seek medical attention and now purchasing a steroid cream help me with the pain. I'm very disappointed with this product as I suspect it has PPD.. my skin is sentative and this seemed to be a good product but its actually the worst and wouosnt buy ever again
Response From Our Experts
Hi Hardeep! We are so sorry to hear about your skin reaction to the product. Please check your emails, we just got back to you to help you further.