Custom Hair Color Set Reviews
593 Client Reviews
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Doesn’t work
Product is not effective and did not work….for me
Response From Our Experts
Hello Jason, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Packing and color was good
It cover for first 2 weeks and then the results are not good.
Response From Our Experts
Pankaj - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Severe allergic skin reaction
I did a patch test on my arm . After 4 hours arm became red and swollen and itchy .Not for me . Will not be buying again.
Response From Our Experts
Hi Azar! We are so sorry to hear you had an allergic reaction. Please check your emails, we got back to you to help you further.
Waste of time and money
they sent me two colors in span of 1 month and none of the colors worked on me and my hairs are still white after following all instructions and it's totally waste of time I wasted 30 minutes trying color on .
Response From Our Experts
Jatinder - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us.
not good and very bad
It is not suitable and it seems not good
Response From Our Experts
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. (:
Response From Our Experts
Hi Raimondo! We are sorry to hear your color didn't work. Please check your emails, we got back to you.
Allergic reaction
Once I made up the solution and applied I tested on my arm and it came up in a rash. I tested a few weeks later and it was ok but it seems that the dye needs to be used immediately when made up so I didn't apply to my beard. Confusing.
Response From Our Experts
Hi Dennis! We are sorry to hear the color caused a reaction on your arm. Please check your emails, we got back to you to help you further.
This hair coloring burns my skin.
I can't keep using this product. I want to Cancel.
Response From Our Experts
Joseph - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email. We recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
Too much
1 The bottle contains too much and feels bad to throw away more than half a mixed bottle. 2 Irritated my skin. 3 Cancelled 3 times they keep sending you more, I had to cancel it via PayPal. Avoid!
Response From Our Experts
Hi Manuel! We are sorry to hear your color hasn't met your expectations, for any irritation caused. Please check your emails, we just get back to you to help you further.
Watch out for colour plan
They send you new order automatically until you cancel take money out of account. Didn't like this.
Response From Our Experts
Hi Abdullah! We apologize for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further.