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They send you new order automatically until you cancel take money out of account. Didn't like this.
Hi Abdullah! We apologize for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further.
Colour match was good but grey coverage not great
Hi Ashley! We are sorry to hear your grey coverage wasn't great. Please check your emails, we just got back to you.
This stuff is too light and it only last a few days. I use just for men and that is less money. The beard color you sent is expensive and not worth the trouble. I want to cancel this subscription. Thx
Dave - We apologize that you aren’t happy with your hair color and faded faster than expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
I really believe this is a good product that is customised by people’s needs. I will cancel my account asap
Hi Stanislav! We are so sorry to see you go. Please check your emails, we just got back to you.
I have been coloring my hair almost 40 years and this is the most stupid product followed by the most stupid ploy to send you one every month even though you think you only ordering a sample but oh no they will get you then follow by them sending my stuff to probably different address since I have not been getting it in month, and had to call and cancel but kept getting bill for it and now had to on in and cancel. stay away from this product anything else out there is better than this
Robert- We value your feedback. If you decide to place an order through a Colorsmith promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Wasnt aware the auto subscription will be activated after the initial sample order so was disappointed when charged for second time. Also the colour wasnt accurate, as i asked for darkest brown but the result was darkest grey instead. In order to return, the couriers wont collect without returns lebels, so couldnt return the second item.
Hi Sagheer! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
Still have grey hair and different colors top vs sides... Its only OK but is not rigth
Hi Sergio! We are sorry to hear your greys are not fully covered. Please check your emails, we just got back to you.
I’m pleased with the head hair colour but the beard colour is not sufficient - as I trim my beard weekly as I keep it short - the colour is lost after about a week or 2 - there should be a kit to allow regular touch ups
Hi Patrick! We are sorry to hear your dye is not sufficient for your bear. Please check your emails, we got back to you to help you further.
Looking at the commercials of the product ordered this and tried. Great packaging but results are complete disappointment. Not a single grey hair of mine turned black. Time and money both waste.
Muralidhar R. - We appreciate your feedback here at Colorsmith! We are so sorry that you were not satisfied with the outcome of your hair colour application. Based on your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Colour it's not what I expected to dark! Stop taken my money from my account! I don't need this shit! Sorry I didn't subscribe for it!
Hi Marius! We are so sorry to hear your colour was darker than expected. Please check your emails, we just got back to you to help you further.
