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Mark - Thank you for your feedback on your color. Ar Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Fared M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It loses its colour too quick in certain areas.
Seymour M. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Color bottle top was cracked and hair color went everywhere. That kit was worthless and I had to use the remaining kit I had. Spend more money on decent containers and less on packaging. Cancel my subscription.
Vincent - We value your feedback, and truly appreciate you reaching out. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
it did not cover enough of the grey, it does smell better than the store bought stuff.
Felipe - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take your feedback seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
The product is a 1 time use product. It is very watery and takes 30 minutes to develop. Not a fan.
Scott - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Looks legit but nothing ever was delivered - no tracking info - nada - maybe just another online scammer ?
Peter - We truly apologize to hear about your experience. We have reached out to you via email to see what we can do about remedying this situation. We take our clients' feedback to heart and continue to improve our products and service each and every day. Keep an eye on your inbox for more details.
I got it for my beard and it comes in larger size. Being a short beard it means I need to colour it a couple of times a week given the growth and how the roots shows quickly which means that this product is simply way too expensive.
Carlos - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
did not work ., hair still grey on the sides and took 21 days delivery time. ridiculous
Jason - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
This is the second time that I ordered a color ( medium brown) with the company the first time was awesome, but this time the color it was darker than normal, so I didn't like that much
Michel - We never like to hear that our customers are unhappy with their color, which is why we have a Color Satisfaction Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
