Custom Hair Color Set Reviews
615 Client Reviews
Sort by:
It didn’t cover my all grey hair
Disappointed
Response From Our Experts
Ajith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Colour fades
I'm very happy when I apply the colour but after about a week it fades and my hair has an orange tinge to it. I buy the anti yellowing shampoo and conditioner but it doesn't slow down the yellowing process.?
Response From Our Experts
Hi Rush! We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help her further.
Product mix was wrong
This months mix was 50% darker than my first month which made my hair colour look less natural. Also the mix gave my skin an allergic reaction of redness which the first month did not. Can you explain this to me? Greg
Response From Our Experts
Hi Greg! We are so sorry to hear about your personal experience with us. We are here for you, and we would love to make things up to you. Please check your emails, we've just contacted you to help you further.
feel head pain when i use. waste off money
feel head pain when i use. waste off money.there are not return option this is big froud with us.
Response From Our Experts
Hi Gurwinder! We are so sorry to hear about your personal experience. Please check your emails, we have just contacted you to assist you further.
Burned my skin
My skin has burned irritated and blistered within 2 hours of using this product highly disappointed and would never use again
Response From Our Experts
Hi Nigel! Thank you for contacting us. We are so sorry to hear that you've experienced an allergic reaction. Please check your emails, we've just contacted you to help you further.
Looks Great--For 10 Days.
Easy to use but horribly over priced for results that l last a little over a week before it's mostly washed out. I tried a few boxes and am not impressed at all. I won't be renewing. Especially at 31 dollars an order.
Response From Our Experts
Kenneth - We’re sorry to hear that you were unhappy with the results of your custom color. All Colorsmith orders are backed by our Colorsmith 100% Color Satisfaction Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Too Dark
This batch was darker, and too much change. Stark.
Response From Our Experts
Dave - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Satisfaction Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your dream shade.
Do not send me anything!
I was charge for an order that I did not want! Stop charging my credit card!!
Response From Our Experts
Zabi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Love the product not the price
The product is fantastic but it’s not affordable
Response From Our Experts
Jimmy - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and pricing each and every day. We hope to continue helping you find hair perfection!
NOT PPD FREE PLEASE BEAWARE VERY MISS LEADING
Seen there advert so many times, they advert there product as PPD FREE ! 101 % Very misleading, before I ordered i messages several times and asked if it was PPD FREE and they all said the same thing our product does not contain PPD, I advised them that I am 100 % allergic to PPD and have had a very bad reaction that left me with an infection, even though I told them they still went on with the order and sent me the product, the product arrived and on the ingredients none of them mention PPD, but still I did a allergy test just incase, and after that within 4 hours my skin raised and blistered badly, even now while I'm writing this review, very painful reaction seeping raised rash !! I complained to them and straight away they refunded me but its not about the refund, this could be very bad fatal for some, PPD REACTION is no joke it can leave people with scars for life or even can kill them or send them to hospital for emergency treatment, they need to be honest with things like this and not lie, I hope this helps people so they know, any 1 who is allergic to hair dye PPD IS A NO NO do not buy this product please. Hope this helps
Response From Our Experts
Hi Mohammed! Thank you for contacting us. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Our hair dyes are free of PPD, but hair color can cause allergic reactions in some cases. We've emailed you to help you further, please check your emails, and let us know if there's anything else we can do for you.