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Custom Hair Color Set Reviews

3.0 out of 5 (980 ratings)

595 Client Reviews

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Posted by: Zabi H.
April 30, 2022

Do not send me anything!

Posted by: Zabi H.
April 30, 2022

I was charge for an order that I did not want! Stop charging my credit card!!

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Posted by: Sarah S.

Response From Our Experts

Posted by: Sarah S.

Zabi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!

Posted by: Jimmy S.
April 26, 2022

Love the product not the price

Posted by: Jimmy S.
April 26, 2022

The product is fantastic but it’s not affordable

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Posted by: Natalie E.

Response From Our Experts

Posted by: Natalie E.

Jimmy - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and pricing each and every day. We hope to continue helping you find hair perfection!

Posted by: Mohammed abid M.
April 25, 2022

NOT PPD FREE PLEASE BEAWARE VERY MISS LEADING

Posted by: Mohammed abid M.
April 25, 2022

Seen there advert so many times, they advert there product as PPD FREE ! 101 % Very misleading, before I ordered i messages several times and asked if it was PPD FREE and they all said the same thing our product does not contain PPD, I advised them that I am 100 % allergic to PPD and have had a very bad reaction that left me with an infection, even though I told them they still went on with the order and sent me the product, the product arrived and on the ingredients none of them mention PPD, but still I did a allergy test just incase, and after that within 4 hours my skin raised and blistered badly, even now while I'm writing this review, very painful reaction seeping raised rash !! I complained to them and straight away they refunded me but its not about the refund, this could be very bad fatal for some, PPD REACTION is no joke it can leave people with scars for life or even can kill them or send them to hospital for emergency treatment, they need to be honest with things like this and not lie, I hope this helps people so they know, any 1 who is allergic to hair dye PPD IS A NO NO do not buy this product please. Hope this helps

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Posted by: Cecilia A.

Response From Our Experts

Posted by: Cecilia A.

Hi Mohammed! Thank you for contacting us. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Our hair dyes are free of PPD, but hair color can cause allergic reactions in some cases. We've emailed you to help you further, please check your emails, and let us know if there's anything else we can do for you.

Posted by: MD ROKONUZZAMAN B.
April 12, 2022

Worse colour and waste of time.

Posted by: MD ROKONUZZAMAN B.
April 12, 2022

It’s not even close quality to Just For Men. Don’t use this colour. It will waste of time and money. Avoid at any costs.

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Posted by: Cecilia A.

Response From Our Experts

Posted by: Cecilia A.

Hi Rokonuzzaman! We are sorry for the inconvenience with your custom color. One of our colorist will be happy to review your formula to provide a solution. Please check your emails, we've just contacted you. Let us know if we can help you with something else.

Posted by: Mark J.
April 8, 2022

Sore and itchy

Posted by: Mark J.
April 8, 2022

The product came well presented and I liked the personalised approach of having my name on the item. I followed all the instructions on the package, however when I tested the product it left me with itchy and sore skin for days. 😕

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Posted by: Cecilia A.

Response From Our Experts

Posted by: Cecilia A.

Hi Mark: Thank you for sharing your feedback. We are sorry to hear that you've experienced a reaction after using our product. We've emailed you to help you further. Please check your emails.

Posted by: Takashi M.
April 2, 2022

Poor packaging.

Posted by: Takashi M.
April 2, 2022

After receiving the box, I put it aside to use later. 2 days later I picked up the box and noticed it felt sticky. Color leaked out of the bottle, and through the box. I was lucky that it was sitting on something where a stain wouldn’t show. Didn’t use, and not interested in using something that is so poorly packed.

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Posted by: Natalie E.

Response From Our Experts

Posted by: Natalie E.

Takashi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!

Posted by: John P.
March 29, 2022

Nice for a couple weeks..

Posted by: John P.
March 29, 2022

After a couple weeks the color fades and a brash orange appears. After several attempts to correct, including adjustments to shampoo and conditioning, the problem persists. Working with the Color Team is challenging and I’m not sure they fully appreciated my situation. Also, the Ash always too brown. Disappointed- John

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Posted by: lawreca J.

Response From Our Experts

Posted by: lawreca J.

Hi John, we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We'd love to hear more about your experience and welcome you to contact us if you'd like to continue finding the perfect color for you! Thanks for giving Colorsmith a try!

Posted by: anwer S.
March 22, 2022

please cancel my order

Posted by: anwer S.
March 22, 2022

They keep on charging from my credit card, big fraud. unable to cancel from website.charging to much.

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Posted by: Jovanna J.

Response From Our Experts

Posted by: Jovanna J.

Anwer - Thank you for reaching out! There are a lot of options for you with Colorsmith. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.

Posted by: Alan M.
March 22, 2022

Better with Just for me

Posted by: Alan M.
March 22, 2022

Only one applications vs multiple The price after the first discount order too expensive. Does work but many failing value and number of uses

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Posted by: Sangeeth R.

Response From Our Experts

Posted by: Sangeeth R.

Alan M.- Thank you for taking the time to share your feedback with us! We’re so sorry to hear that we did not meet up to your expectations. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.

Posted by: Paul L
March 22, 2022

Strongly recommend a patch test before using.

Posted by: Paul L
March 22, 2022

The application directions do not mention doing a skin test prior to applying, I strongly recommend doing so. I had an allergic reaction after applying a drop on my inner arm and developed a raised, itchy and red skin reaction. This product contains PPD. If you're not allergic to PPD or other chemicals then this may work for you but those allergic to PPD this product is a definite no.

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Posted by: lawreca J.

Response From Our Experts

Posted by: lawreca J.

Hello Paul. We’re truly sorry to hear that you experienced an allergic reaction. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.

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