Custom Hair Color Set Reviews
615 Client Reviews
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unethical selling methods-stay away!
In a weak moment I ordered a sample, now I am trapped in a subscription for a product I would get for a fraction of the price at the local supermarket, in better quality and when I need it. It is cheaper quality and the company clearly only invests in marketing and borderline fraudulent methods.
Response From Our Experts
Hi Bernhard! We apologize for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further.
Not satisfying
The colour did not work for me, even after following the instructions provided with the supply. I would not want to be part of this and do not want to purchase in future. I have used For Men colours and the difference is clear.
Response From Our Experts
Hello Jay, Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
The worse company and the worse customer service
The worse hair color
Response From Our Experts
Hello Amir, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Did not work at all
Did not work at all. Not happy with the profuct.
Response From Our Experts
Hi Arpan! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
Colour off
Previously very happy with other orders but last order colour was off by a good bit contacted customer support with no help…
Response From Our Experts
Hi Keith! We are sorry to hear your last color didn't met your expectations. Please check your emails, we got back to you to help you further.
Takes too long. Store bought mix is faster And i dont have to wait for mail.
Lost interest....too much work compared ro store bught product. Please cancel my suscription and remove my credir card info...thats another issue....i cannot remove my card from system and I cannot reach any product representatives...no nunber listed or online help other than instructions
Response From Our Experts
Jose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It’s not easy to turn off subscriptions
It’s not easy to turn off the subscription
Response From Our Experts
Don - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It is good but way tooo expensive
It is good but too expensive . They lure you to get it for $12.99 for the first time and then they start charging $ 32.99 which is way expensive We do get organic dyes may be better or same in the market with much less price of $14.99 and under
Response From Our Experts
Hello Jignesh, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
Doesn’t work
Product is not effective and did not work….for me
Response From Our Experts
Hello Jason, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Packing and color was good
It cover for first 2 weeks and then the results are not good.
Response From Our Experts
Pankaj - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.