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colorsmith has great customer service. Mindy helped me when I was deciding to use colorsmith, as I was previously an eSalon customer. My first order came on time and I like the color match Mindy provided!
This product is great! I love the color and all my Grey is covered !!
Working as intended. 2nd time using covered up even more grays. So far I’m very happy. Customer service is great too
I dyed my own hair for the first time in my life. The instructions were clear which made the entire process super easy. The color prepared by the colorist was spot on. It matched my hair perfectly and looks very natural. Love it.
It was a very pleasant experience where it was easy to apply and it did not irritate my scalp where other coloring products have been harsh on the scalp overall an excellent product I would recommend it to anybody with sensitive scalp issues.
I wanted something natural and not those all black color that looks deep black and very unnatural. I gave a try to Colorsmith and I loved the way my hair looks. Very convenient, easy to apply and the best, no mess!
Edward - Thanks so much for your feedback! We are so very happy to hear that you are loving your personalized Colorsmith color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
Very easy to apply. Result was perfect. It came out exactly as I had requested. Stains came out very easily with the stain remover pad.
I received my kit And the instruction Where easyThe color came out great Not too light not too dark just perfectThank you Bob
I ordered an ash blond color - my natural color, wanting to paint over gray hair, mainly on the temporal region. As a result, my color is not ashen, but brown, on the sides it is more red (reddish), the gray hair has not dyed and has become straw yellow! like a chicken! And after the first wash of the head, the gray hair generally turned white. If you remember, you guaranteed natural color and gray coverage! I got a three-colored head and the gray hair is not painted over! Thank you, I've been walking around like a clown waiting over a week for even a response to my email I sent with my hair dye issue! As a result, I paid for 4 sets and received a refund for only one set. Now I am offered to return the money for two sets, I again have to pay extra for my shipping costs and I am not offered to compensate for my shipping costs! I do not need paint, but I paid a large amount! And no one offers me a refund. I still have to pay for sending the unwanted hair dye back!!! Why are you punishing me like this? Or are you fooling me?? I keep getting ads from you telling me to shop more from you as if nothing happened!! My orders are #9754334, #2299998. The order number that I have already unsuccessfully used is #7679134.
Hi Igor! We are truly sorry to hear about your experience with us. Please check your emails, your colorist will contact you to help you further.
